How do emotional intelligence lead to project success in the IT industry? The mediated moderation of perceived organizational support and transformational leadership

Abstract

The impact of emotional intelligence on the success of projects within the IT industry of Pakistan has been investigated, highlighting the mediating role of POS and the moderating effect of TFL. The research tries to explore how EI leads to the success of projects through its enhancing impact on POS and further strengthening the relationship between EI and POS due to the impact of TFL. Electronic questionnaires were distributed to relevant professionals in the IT sector using a non-probability sampling technique. The data were analyzed using SPSS and Smart PLS 4 to test the hypothesized relationships. Findings are expected to offer significant insights into the interplay of EI, POS, TFL, and project outcomes, providing practical implications for IT organizations to foster leadership and support systems that optimize project performance. The study hence contributes to the growing literature related to organizational behavior, leadership, and project management with attention specifically focused on the dynamic IT industry of Pakistan.