Conflict Management Strategies. A Qualitative Inquiry on Employee Performance and Well-being

Abstract

Conflict is an inherent aspect of human interaction. It includes a wide spectrum of disagreements, tensions, and disputes. Conflict Management Strategies (CMSs) are crucial in addressing conflicts among individuals and organizations. The relationship between conflict management strategies and employee performance and well-being is significant and complex. This study explores the relationship between conflict management strategies avoidance, accommodation, competition, compromise, and collaboration and their influence on employees' job performance and overall well-being. The findings from a qualitative study involves 20 semi-structured interviews. A thematic analysis was performed to understand and identify the influence and effects of CMSs on employee performance and well-being in Pakistan's banking sector. It generates two themes to draw a meaningful conclusion.  Results revealed that certain CMSs, e.g., Competing, can create tension in relationships and strain employee trust. Whereas strategies such as avoiding can lead to employee dissatisfaction. A collaborative approach can reduce stress levels as employees feel heard and respected. It can significantly elevate both employee performance and well-being.