Empirical analysis of Transformational Leadership on CSR: A Moderating Model in Banking Sector

Abstract

The aim of the study is to observe the relationship between transformational leadership and corporate social responsibility toward employees and customers through moderating effect of abusive supervision and servant leadership. This study builds a comprehensive framework to answer the research question on whether transformational leadership affects corporate social responsibility toward the customers and employees. Data is conducted from the employees of Dubai Islamic Bank who are taking part to deal the customers. For this purpose, Dubai Islamic Bank Pakistan limited has been selected through simple random sampling. Dubai Islamic Bank has 36 branches working in Lahore and overall has 250 branches in all over the world. We used multiple regressions analysis to analyze the relation between the transformational leadership and corporate social responsibility towards the customer and employees. We used primary data for data analyses and data has been collected through a questionnaire which consists of 40 close ended questions. From a theoretical perspective, this study not only explains the effect of abusive supervision and servant leadership but also covers the importance of transformational leadership and corporate social responsibility toward employees and customers.